Return & Refund Policy

Last updated: 04/14/2026

Overview

At Kai Wai Collections, we take pride in the quality of our products. Please review our return and refund policies carefully before making a purchase.

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Market Purchases (In-Person Events)

All sales made at markets, pop-ups, or in-person events are final.

• No returns
• No refunds
• No exchanges

Once a purchase is completed at a market, it cannot be reversed under any circumstances.

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Online Purchases

Eligibility for Refunds or Replacements

We only accept returns or offer refunds/replacements under the following condition:

• The product arrives damaged or broken

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Damaged Item Requirements

If your item arrives damaged:

1. You must email kaiwaicollection@gmail.com within 7 days of delivery
2. Include:
   • Clear photos of the damaged product
   • Your order number

Failure to contact us within this 7-day window will result in the request being denied.

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Return Requirements

To be eligible for a refund or replacement:

• The item must be returned within 7 days of the original delivery date
• The item must be sent back in its original condition (as received)

Once we receive and inspect the returned item, we will:

• Issue a replacement, or
• Process a refund (if replacement is not available)

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Non-Returnable Items

The following items are not eligible for returns or refunds:

• Custom or personalized orders
• Any request made after the 7-day window
• Any item not reported as damaged upon arrival

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Additional Notes

• We are not responsible for damages reported after the 7-day period
• Customers are responsible for ensuring accurate shipping information at checkout

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Contact Us

For any questions or to report a damaged item, contact:

Email: kaiwaicollection@gmail.com